What we collect
Account details: your email address, name if you give it, and the country you shop in.
Purchase details: the gift cards you buy, amounts, dates and the cashback you earn.
Balance and Savings activity: money added, spent, saved or withdrawn.
Device and usage details: app version, device type, crash reports and how you use the app.
Messages you send to our support team.
How we use it
To run your account, deliver your gift cards and pay your cashback.
To keep Loop secure and prevent fraud.
To answer your questions and fix problems.
To improve the app, using information that is grouped or doesn’t identify you where we can.
To meet our legal obligations, such as tax and financial record keeping.
To send you offers, only if you agree. You can opt out at any time.
Who we share it with
We never sell your personal information. We share it only with:
Gift card providers and brands, so they can issue your card.
Payment and banking partners, so you can pay, save and withdraw.
Service providers who host our systems, report crashes or help with support, under contracts that protect your data.
Authorities, where the law requires it.
Where your data is kept
Some of our service providers are outside your country. Where we move data outside the UK, the EU or Canada, we use legal safeguards such as standard contractual clauses.
How long we keep it
We keep your information while your account is open. After you close it, we keep purchase and payment records for as long as the law requires, usually up to seven years, and delete or anonymise the rest.
Your rights
Depending on where you live, including under UK and EU data protection law, Canadian privacy law and US state privacy laws, you can:
Ask for a copy of your information.
Ask us to correct or delete it.
Object to or limit how we use it, including for marketing.
Ask us to send your information to another service.
Complain to your local data protection authority.
You can request a copy of your data or delete your account from Settings, or by emailing us.